Tweetycam FAQ

Tweetycam FAQs

General questions about Tweetycam

You can connect up to 4 cameras to one monitor, placed anywhere inside your home.

The split-screen function on the baby monitor allows you to see two cameras at a time on the large 5' screen.

If you have more cameras, you can switch between the other cameras (e.g. cameras 3 and 4) with the simple press of a button.

The split screen function on the baby monitor allows you to see two cameras at a time on the large 5' screen. If you have more cameras, you can switch between the additional cameras (e.g. cameras 3 and 4) with the simple press of a button.

With Scan Mode active, the monitor switches from camera to camera so you will hear the sound from each camera at 15 second intervals, ie. Camera 1: scans for sound for 15 seconds, monitor automatically switches to Camera 2: scans for sound for 15 seconds, and continues to scan like this in a loop between all cameras.

One of the great features of Tweetycam is that it gives you wireless coverage of up to 200 meters or 660 feet (without obstruction). Depending on your house, ie. the number of walls and their thickness, this range will vary.

Our Tweetycam camera rotates 360 degrees, controlled in real-time from the baby monitor, with a wide-angle view of 60 degrees. Additionally, the TweetyCam camera has 2X and 4X zoom capability.

Our Tweetycam camera is equipped with Infrared LED, invisible to the human eye and your little one, that gives you clear vision in complete darkness on the 5’ monitor.

Yes! Tweetycam’s VOX feature (our voice activation feature which detects noise in your baby’s room) has 3 settings (low, medium, and high), allowing you to set the level of noise sensitivity that will activate both the monitor and sound. If no noise is detected the monitor will go into sleep mode, saving battery life and sleep time.

If you want to have the screen on all the time, just turn VOX off.

Tweetycam’s VOX feature (our voice activation feature which detects noise in your baby’s room) has 3 settings (low, medium, and high), allowing you to set the level of noise sensitivity that will activate both the monitor and sound. If no noise is detected the monitor will go into sleep mode.

If you want to have the screen on all the time, just turn VOX off.

Tweetycam uses sound detection rather than motion detection.

Tweetycam’s VOX feature (our voice activation feature which detects noise in your baby’s room) has 3 activation settings (low, medium, and high), allowing you to set the level of noise sensitivity that will activate both the monitor and sound. If no noise is detected the monitor will go into sleep mode.

Yes. Tweetycam allows you to create the perfect ambience for your baby when you select on the monitor a minimum and maximum temperature threshold. If the temperature of your baby’s room moves above or below these pre-set temperature thresholds, you will be alerted by the monitor.

Tweetycam uses FHSS technology. This means that our product is a wireless device that works without Wi-Fi or that does not rely on Wi-Fi to transmit signals. Our FHSS monitor subdivides the 2.4GHz frequency band into sub-frequencies from which a signal is transmitted from the camera to the monitor.

Tweetycam's secure system was designed so that hackers are unable to intercept the communication between the cameras and the monitor. FHSS technology works by quickly changing the channel the camera and receiver are using to communicate. Doing so randomly makes it difficult for anyone to casually encounter Tweetycam's signal and listen in or watch.

Tweetycam uses FHSS technology. This means that our product is a wireless device that works without WiFi or that does not rely on WiFi to transmit signals. In other words, our product does not use Wifi and does not have a phone app.

Tweetycam's secure system was designed so that hackers are unable to intercept the communication between the cameras and the monitor. Instead of an app you get peace of mind knowing you and your baby are fully protected at all times.

Our 5000 mAh battery can last up to 12 hours.

You will get between 8 to 12 hours of battery depending on your usage (screen brightness, night vision, lullabies, number of cameras connected, etc).

No, the battery in the monitor is non-replaceable.

No, the camera does not have an in-built battery meaning it must be plugged in for use.

No, the Flexi-Mount is sold separately.

Yes, a wall mount and 2 screws are included with your camera purchase.

You can download our Tweetycam user manual here.

Shipping

We offer FREE Shipping over $90 to Australia and New Zealand. You can also opt for Express shipping at the checkout.

Shipping times will depend on your location. The shipping estimates below will give you an idea of when you should expect your Tweetycam to arrive:

- The Express Delivery times are:

Australia wide : 1-3 days
New Zealand : 4-8 days

- The Standard Delivery times are:

Australia wide : 1-7 days
New Zealand : 5-10 days

Important:

Tracking does not update when items are in transit between depots (e.g. from Brisbane/Sydney to Perth).

During peak shipping times (November to the end of December), we recommend adding an additional two business days to your average transit times. Please allow extra days from the estimated time of delivery.

Once your order has been shipped we will send you a shipping confirmation which will include a tracking number.

We only ship to Australia and New-Zealand right now.

The tracking does not update when items are in transit between depots (e.g. from Brisbane/Sydney to Perth). It will update once the item is processed in the receiving depot.

Please refer to the question above: How long will the delivery of my order take?

The first step to locate your delivery is to track your order using the unique tracking number sent to you in your shipping confirmation.

If there is no delivery information available, or you didn’t receive a shipping confirmation please email us at support@tweetycam.com.au, and one of our friendly customer service assistants will assist you in locating your order.

If you want to make changes to your order please email support@tweetycam.com.au with your order details as soon as possible, and one of our customer service assistants will amend your order if it has not already been dispatched for delivery.

If your order has already been dispatched we are unable to make any amendments.

Oops. Sorry for the inconvenience. Please kindly email us at support@tweetycam.com.au, and one of our friendly customer service assistants will help you get to the bottom of the issue. It would help us a lot if you included in the email your order number (if you took note of it), the email you used to make your purchase, and your full name.

Returns

Our return policy can be found here.

If your product has arrived in a damaged or defective state, please email us at support@tweetycam.com.au with your order details and a full description of the damage or defect as soon as possible. We may also request photos of the damaged items. One of our customer support assistants will be in touch to walk you through the resolution process.

For all returns, please visit our return policy and email us at support@tweetycam.com.au to commence your return.

Please make sure you have read and fully understand our return and refund policies before returning your product.

Warranty

Yes, all of our products are covered under a 12 Month Warranty.

If your product has a fault that occurs within 12 months from the date you received the product, please visit our Return and Refund Policy page, and email us at support@tweetycam.com.au to commence the return process and receive either a full refund or product exchange.