Tweetycam FAQ

You can connect up to four (4) cameras to one monitor, placed anywhere inside your home.

The split-screen function on the baby monitor allows you to see two cameras at a time on the large 5' screen.

If you have more cameras, you can switch between the other cameras (e.g. cameras 3 and 4) with the simple press of the OK button on your monitor.

The split-screen mode on your Tweetycam allows you to see two cameras at a time on the large 5' screen. If you have more cameras, you can switch between the additional cameras (e.g. cameras 3 and 4) with the simple press of the OK button.

With scan mode active, the monitor switches from camera to camera so you will hear the sound from each camera at 15-second intervals, ie. Camera 1: scans for sound for 15 seconds, monitor automatically switches to Camera 2: scans for sound for 15 seconds, and continues to scan like this in a loop between all cameras.

Split-screen mode shows two camera feeds on the screen at the same time. If you have more cameras, you can switch between the additional cameras (e.g. cameras 3 and 4) with the simple press of the OK button.

With scan mode turned on, the active sound switches from camera to camera, so you can hear the sound from each camera at 15-second intervals.

Both of these modes together allow you to make the most of your Tweetycam’s multi-camera setup.

Visit the following links for more information:

How to use split-screen mode on Tweetycam

One of the great features of Tweetycam is that it gives you wireless coverage of up to 200 meters or 660 feet (without obstruction). Depending on your home environment, this range may vary.

Some factors that could negatively affect the range of your Tweetycam connection are: the number of walls in your home, their thickness (including double-brick walls), and potential interference from nearby high-frequency output devices.

Tweetycam has been tried and tested in a range of Australian homes.

Our Tweetycam camera rotates 360 degrees, controlled in real-time from the baby monitor, with a wide-angle view of 60 degrees. Additionally, the Tweetycam camera has 2x and 4x zoom capability.

Our Tweetycam camera is equipped with Infrared LED, invisible to the human eye and your little one, that gives you clear vision in complete darkness on the 5’ monitor.

No, the Tweetycam monitor plays audio from only one camera at a time.

If you are using split-screen mode, you will still only hear sound from the selected camera, highlighted by a thin green border. You can listen to the other camera by pressing OK on your monitor; the green border will switch to the other feed.

If you would like to monitor sound from multiple cameras automatically, you can activate scan mode, which switches from camera to camera every 15 seconds, allowing you to hear the sound from each camera feed on rotation.

Visit the following links for more information:

How to use split-screen mode on Tweetycam

Split-screen displays two camera feeds on your screen at the same time. To access split-screen mode, press the Menu button on your monitor and navigate to the split-screen icon. Press OK, then select either Single or Split.

For a more in-depth guide on split-screen mode, read our article here: How to use split-screen mode on Tweetycam

Yes! Tweetycam’s VOX feature (our voice activation feature which detects noise in your baby’s room) has three settings (Low, Medium, and High), allowing you to set the level of noise sensitivity that will activate both the monitor and sound. If no noise is detected the monitor will go into sleep mode, saving battery life and sleep time.

If you want to have the screen on all the time, just turn VOX off.

Tweetycam uses sound detection rather than motion detection.

Tweetycam’s VOX feature (our voice activation feature which detects noise in your baby’s room) has three activation settings (Low, Medium, and High), allowing you to set the level of noise sensitivity that will activate both the monitor and sound. If no noise is detected, the monitor will go into sleep mode.

Yes. Tweetycam allows you to create the perfect ambience for your baby when you select a minimum and maximum temperature threshold on your monitor. If the temperature of your baby’s room moves above or below these pre-set temperature thresholds, you will be alerted by the monitor.

For more details, read our guide here: How to set up temperature monitoring on your Tweetycam

Tweetycam uses FHSS technology. This means that our product is a wireless device that works without Wi-Fi and does not rely on Wi-Fi to transmit signals. Our FHSS monitor subdivides the 2.4GHz frequency band into sub-frequencies from which a signal is transmitted from the camera to the monitor.

Tweetycam's secure system was designed so that hackers are unable to intercept the communication between the cameras and the monitor. FHSS technology works by quickly changing the channel the camera and receiver are using to communicate. Doing so randomly makes it difficult for anyone to casually encounter Tweetycam's signal and listen in or watch.

Tweetycam uses FHSS technology. This means that our product is a wireless device that works without Wi-Fi and does not rely on Wi-Fi to transmit signals. Our product does not use Wi-fi, does not connect to the internet, and does not have a phone app.

Tweetycam's secure system was designed so that hackers are unable to intercept the communication between the cameras and the monitor. Instead of an app you get peace of mind knowing you and your baby are fully protected at all times.

Our 5000 mAh battery can last up to 12 hours.

You will get between 8 to 12 hours of battery depending on your usage (screen brightness, night vision, lullabies, number of cameras connected, etc).

No, the battery in the monitor is non-replaceable.

No, the camera does not have a built-in battery meaning it must be plugged in for use. However, you may use it off-grid by plugging it into the PowerPack, which is a clip-on rechargeable power source (sold separately). Doing so allows you to set up your Tweetycam camera where there are no nearby outlets available.

No, the Flexi-Mount is not included in the standard baby monitor set. However, it is available for purchase separately, or as part of a discounted bundle.

Check out our shop or keep an eye on our expo dates for bundle deals that include the Flexi-Mount.

Yes, a wall mount and 2 screws are included with your camera purchase.

A wall mount and two (2) screws are included with every Tweetycam baby monitor set and are typically included in the camera unit’s packaging. Because the wall mount is a small piece, it often falls behind the packaging inserts, which is the first place we advise customers to check.

If you believe your wall mount is missing, please email us at support@tweetycam.com.au, and our customer support team will be happy to assist you.

Each Floor Stand includes two (2) straps designed to secure your power cables to the stand. These straps can be found inside the Safety Sleeve box, and are closely attached to each other as they are made of fastening material. They can be peeled apart, and they’re ready for individual use.

If you believe an item is missing from your order, please email support@tweetycam.com.au with your order details, and our customer support team will assist you.

Yes, all of our accessories are compatible with older versions of the Tweetycam baby monitor, except for the Protective Case, which is compatible only with the latest versions of the Tweetycam parent unit (monitor).

Yes, all versions of Tweetycam monitors can pair with all existing newer versions of our cameras, and vice versa.

Here is a how-to guide for pairing our cameras to a monitor: How to pair and unpair your Tweetycam camera to the monitor.

If you are encountering pairing issues, please contact support@tweetycam.com.au with your monitor details and our customer support team will be happy to assist you.

You can download our Tweetycam user manual here.

We offer free standard shipping across Australia for orders over $90. Express shipping is also available at checkout for faster delivery.

Please note: all orders to New Zealand ship via Express by default.

For full shipping details, visit our Shipping page.

Shipping times will depend on your location. The shipping estimates below will give you an idea of when you should expect your Tweetycam to arrive:

Express Delivery:

Australia wide: 1–3 business days
New Zealand: 3–7 business days

Standard Delivery (Australia only):

Australia wide: 1–10 business days

Please note: Tracking does not always update while items are in transit between depots (e.g. Brisbane/Sydney to Perth) but rest assured, your order is on its way!

During peak periods (November through end of December), please allow an extra two business days on top of the estimated delivery time.

For full shipping details, visit our Shipping page.

Once your order has been shipped we will send you a shipping confirmation which will include a tracking number.

We currently ship to Australia and New Zealand only.

The tracking does not update when items are in transit between depots (e.g. from Brisbane/Sydney to Perth). It will update once the item is processed in the receiving depot.

Please refer to the question above: How long will the delivery of my order take?

The first step is to track your order using the unique tracking number sent to you in your shipping confirmation email.

If there's no delivery information available, or you haven't received a shipping confirmation, please email us at support@tweetycam.com.au. If you've already reached out to your courier, please share any relevant correspondence when you email us. It'll help us resolve things faster.

If you want to make changes to your order please email support@tweetycam.com.au with your order details as soon as possible, and one of our customer service assistants will amend your order if it has not already been dispatched for delivery.

If your order has already been dispatched we are unable to make any amendments.

Oops. Sorry for the inconvenience. Please kindly email us at support@tweetycam.com.au, and one of our friendly customer service assistants will help you get to the bottom of the issue. It would help us a lot if you included in the email your order number (if you took note of it), the email you used to make your purchase, and your full name.

Our return policy can be found here.

If your product has arrived in a damaged or defective state, please email us at support@tweetycam.com.au with your order details and a full description of the damage or defect as soon as possible. We may also request photos of the damaged items. One of our customer support assistants will be in touch to walk you through the resolution process.

For all returns, please visit our return policy and email us at support@tweetycam.com.au to commence your return.

Please make sure you have read and fully understand our return and refund policies before returning your product.

Yes, all of our products are covered under a 12 Month Warranty.

If your product has a fault that occurs within 12 months from the date you received the product, please visit our Return and Refund Policy page, and email us at support@tweetycam.com.au to commence the return process and receive either a full refund or product exchange.

Tweetycam will cover the cost of return postage in the case of a warranty claim.

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