How to perform a full reset of your Tweetycam monitor and camera

If you’re experiencing issues with your Tweetycam monitor or camera, performing a full reset is often the quickest way to resolve them. It's a simple process, and we’ll guide you through it step by step.

Step 1: Reset the Monitor

  1. Turn the monitor around: While the monitor is turned on, flip it over and lift the stand piece.
  2. Locate the reset button: You’ll see a small Reset button inside a hole.
  3. Press the reset button: Using a thin object like a paperclip, SIM card ejector pin, or even a pair of earrings, gently press and hold the button for 3 to 5 seconds until the monitor turns off.

Step 2: Reset the Camera

  1. Unplug the camera: Disconnect the camera from power—either at the wall or by removing the power cable from the camera itself.
  2. Wait for 5 minutes: This allows the camera to fully reset.
  3. Reconnect the power: Plug the camera back into the power source.

Step 3: Turn the monitor back on

Once both the monitor and camera have been reset, turn your monitor back on and check if the issue has been resolved.

If the problem persists, don’t worry! Please reach out to us at support@tweetycam.com.au. Our team is here to help and will work with you to resolve the issue as quickly as possible.

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